Question 1

How do I register for an account?

Accepted Answer

To register a new iBankEx account follow this step-by-step guide:
 
Step 1) Click the “Sign Up” button in the top right-hand side of the website as below or click the link below https://www.ibankex.io/register/

Step 2) Register for an iBankEx account using your mobile phone or email address
 
Step 3) Fill in the fields as below
Please choose Nationality correctly as it cannot be revised after registration
Password must be 8-20 characters with at least 1 letter. It cannot be only numbers.
Example of a valid password: h8b21xs5ea
Optional – Key in any referral/invitation code that may have been given to you by your referrer

Question 2

How do I buy Cryptocurrency with Fiat currency? (Buying cryptocurrencies for the first time?)

Accepted Answer

Users will be able to buy cryptocurrency with Fiat currency at iBankEx OTC.
 
Step 1: Visit iBankEx OTC homepage: https://www.ibankex.io/otc/
If you already have a user account, clikc "Login" and skip to Step 2.
If you don't have a user account, click "Sign Up"
 
Step 2: Fill in the fields as below.
 
Please choose Nationality correctly as it cannot be revised after registration. Password must be 8-20 characters with at least 1 letter. It cannot be only numbers.
 
Example of a valid password: h8b21xs5ea
 
Optional – Key in any referral/invitation code that may have been given to you by your referrer

Step 3: Click "Log In" in the upper right corner, enter your account (the registered phone number or email), and password, then click "Log In". You will need to enter a GA (Google Authenticator) code to login. 
 
Step 4: Select the digital asset you want to trade (taking "Buy BTC" as an example), choose the price and the payment method as your wish, and click "Buy BTC".
 
Step 5: Enter the total/amount you wish and click "Order".
 
Step 6: On the order page, confirm the amount (total) and payment method of the order.
Transfer your payment to the seller within the limit time. After transfer, please make sure you click on "I've Paid".
 
(Please note that you need to transfer your payment to the seller directly according to the payment method required by the seller.
 
If you have already transferred to the seller, DO NOT click "Cancel" unless your account has received the refund from the seller. )
 
Step 7: In the "Confirm Payment" pop-up window, click "Confirm".
 
(If you have not actually completed payment, please DO NOT click "Confirm" since such behavior is not allowed by transaction regulations.)
 
Then, wait for the seller to release the digital assets.
 
(You may contact the seller or the platform’s customer service. For details, refer to the end of this page.)
 
Step 8: After the seller releases the digital asset, the transaction is completed.
 
You may click "Transfer Now" to transfer your digital assest from your OTC Account to iBankEx Account. Check here to know more about “transfer to iBankEx”.
 
You may check the digital assets that you just bought by clicking "Balances" in the upper right corner.
 
Note:
 
1. If the digital assets are still not received 5 minutes after completing payment, you may contact the seller by clicking the "Call" icon.  
 
2. If it is 5 minutes after you click "I've Paid" and you have not received the digital asset yet, you may click "Complaint" and the platform’s customer service staff will intervene the transaction process in the chat box.
 
3. BTC, USDT, and ETH are available for transactions on Huobi OTC. If you need to trade other digital assets, please transfer your BTC/USDT/ETH to your Exchange Account on iBankEx.
 
4. If there are other issues or disputes, you may contact us at support@ibankex.io.

Question 3

How do I verify my account?

Accepted Answer

To verify your iBankEx account follow this step-by-step guide:
 
Step 1) Log into your iBankEx account
 
Step 2) Under your “Profile”, Click on “ID Verification” in the drop-down menu as below
to upload your documents for verification

Step 3) Fill in your details in all the fields provided:

Kindly follow the below requirements strictly to prevent a delay in your verification process.
ID can be passport, ID, Driver licence
Name and country must be exactly as shown in your passport. Please include your middle name (if any), in either of the name fields
Points to take note for the Photo ID upload:
Formats supported include JPG or PNG format
Please don’t upload scan or copy version
The document must be smaller than 5MB
Information in the passport/identity photo, especially the passport/identity number and the name, must be clearly visible without any modification or obstruction.
 
Step 4) Your verification will be processed within 24 hours once all documents have been correctly submitted.
 
If your account has not been verified after 3 days, kindly  email us at support@ibankex.io thank you.

Question 4

How do I withdraw coins?

Accepted Answer

How do I withdraw coins?
1. Log in to your iBankEx account
 
2. Click on “Balances” and choose the currency you want to withdraw. Using “USDT” as an example, click on “Withdraw”.

3. Input the amount and withdrawal address in which you want your USDT to be withdrawn to. Click on “Withdraw”.

4. The security authentication screen will appear.
 
You will need to enter all of the verification codes, for every Two-factor Authentication  method that you have set up on your account.

The screenshot below shows an account that has been setup with Email and Google Authenticator Two-factor Authentication as part of their account security. As such, the user is required to enter the Email Verification Code received in their Email, as well as the Google Authenticator Code before they can confirm the withdrawal.
 
5. Once the withdrawal request has been submitted. You will see a screen similar to the below.
You may check on the status of your withdrawal by clicking on “Track Withdrawal Status”

6. The status will be reflected as "Completed" once the withdrawal has been completed.

Question 5

How do I deposit coins?

Accepted Answer

Step 1) Go to https://www.ibankex.io/ and login to your account.
 
Step 2) Click on “Balances” and choose the currency you wish to deposit. Using USDT as an example, click on the corresponding “Deposit” icon.

Step 3) You will be able to check your USDT deposit address and send USDT to this address. You may choose to copy the deposit address or scan the QR Code.

Question 6

Having problems with your deposit?

Accepted Answer

Please seek immediate assistance by writing in to support@ibankex.io with the following:
 
1. a selfie with hand held passport/ID
2. active mobile number
3. iBankEx UID
4. type of coin
5. tx hash (txid)
6. quantity
7. deposit address
8. tag number if required (for example, xrp, eos, bts & steem)

Question 7

How do I check the status of my placed order?

Accepted Answer

You may view the status of your placed order, simply by logging on to your account via https://www.ibankex.io/
 
DESKTOP
 
For Open Orders:
 
Step 1) Go to https://www.ibankex.io/
 
Step 2) Click “Orders”

Step 3) All pending orders will be shown under “Open Orders” page.

Tips: The status of your open orders is also available on the trading screen.

For Filled Orders:
 
Step 1) Click “Orders”

Step 2) All filled orders will be shown in the “Order History” page.

MOBILE APP
 
Step 1) Log on to iBankEx mobile app
 
Step 2) Click the “User Icon”
 
Step 3) Select “Order Management”

Step 4) All pending orders will be shown by selecting “All”
 
Step 5) Click “Order History” to view your filled orders

Question 8

How to transfer assets between OTC and iBankEx?

Accepted Answer

Transferring of assets between OTC and iBankEx is free of charge, simply log on to our platform and you can perform multiple transfers without any charges. 
 
Web Version
 
Step 1) Log on to OTC with your Huobi login credentials via https://www.ibankex.io/otc/
 
Step 2) Click ‘Balances’
 
Step 3) Choose the coin you wish to transfer and click on ‘Transfer’
 
Step 4) In the pop-up page of “Transfer”, choose from “Exchange Account” to “OTC Account” and enter the amount to be transferred. Then click “Transfer Now”.
 
Step 5) Check and ensure that the correct amount has been transferred and you are good to go!
 
Mobile App Version
 
Step 1) Log on to your account with the iBankEX Mobile App
 
Step 2) Click ‘Balances’

Step 3) Click on ‘OTC’, and click on the coin you wish to transfer

Step 4) Click on ‘Transfer’

Step 5) Under Account, choose which accounts you wish to transfer to and from (Fiat to Exchange / Exchange to Fiat).
 
Next, indicate the Transfer amount. After ensuring all information is correct, click on ‘Transfer’

Question 9

Will residents of certain jurisdictions be restricted from accessing the Platform?

Accepted Answer

Yes, the restricted jurisdictions including People in America, Afghanistan, Myanmar, Cameroon, Central African Republic, Chad, Cotedia, Cuba, Congo, East Timor, Equatorial Guinea, Eritrea, Iran, Iraq, its Lak, Lebanon, Liberia, Libya, Mali, Myanmar,  North Korea, Russia, Rwanda, Somalia, Sudan, South Sudan, Syria, Zimbabwe, Yemen, Ecuador, Bolivia, Kyrgyzstan, Bangladesh, Pakistan, Turkey, Tunisia, Ukraine, Venezuela, Yemen, Zimbabwe.

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